Refunds and Returns Policy

Refund & Returns Policy
Last Updated: November 2, 2026

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Custom and Fundraiser Orders

Every custom and fundraiser item is made to order for you and your group, so these orders are final sale, because we can’t resell a shirt with your team’s name, logo, or design on it. We do not offer refunds, returns, or exchanges, including for size changes. Please review the size chart before ordering. If you’re between sizes, we recommend sizing up.

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If We Made a Mistake

If your item arrives with a printing or embroidery error, is damaged, or doesn’t match your approved proof, contact us within 7 days of receiving it. Send your order number and a photo of the problem, and we’ll replace the item at no cost to you. Items must be unworn and unwashed.

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​Ready-Made Items

Items from our regular Shop that aren’t personalized can be returned or exchanged within 14 days of delivery. Items must be unworn, unwashed, and in original condition. Contact us to start a return. Refunds go back to your original payment method once we receive the item. Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.

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Cancellations

Orders can be canceled for a full refund before production begins. Once blanks have been ordered or production has started, the order can no longer be canceled.

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Questions
Call us at 972-740-7246 or reach us through our Contact page.